Frequently Asked Questions
Why do I need to pay a deposit?
We require deposits from new clients to ensure commitment to appointments and respect for our team's time. This policy helps us manage our schedule effectively, guarantee your preferred appointment time, and maintain our commitment to delivering high-quality service. Your deposit secures your appointment and will be applied towards your services on the day of your visit.
Can you help me with products?
We are dedicated to helping you achieve your hair goals. Whether you’re looking for the right products or need personalised advice, we’re here to help. Book a consultation with us for an in-depth discussion tailored to your specific needs, or feel free to drop by the salon for a quick chat. While we’re happy to offer recommendations via email or social media messaging, please note that without seeing your hair and scalp in person, we can’t guarantee the accuracy of our suggestions. We look forward to guiding you towards healthier, more radiant hair!
Should I wash my hair before my appointment?
Should I wash my hair before my appointment?
If you have a dry haircut appointment scheduled, we kindly ask that your hair be freshly washed beforehand. However, if you're booked in for any coloring service, while clean hair is preferred, it doesn't necessarily need to be washed on the day of your appointment. This ensures the best results for both your haircut and coloring services at The Right Cut, allowing us to create beautiful styles that you'll love.
Should I bring reference pictures?
We absolutely love it when clients bring in reference pictures! Whether you’re sharing inspiration for a haircut, colour, or overall style, we want to see everything you have in mind. Even images of looks you’d prefer to avoid can be incredibly helpful in giving us a clear understanding of your preferences. By sharing your inspirations with us, you help our team create a personalised experience that truly reflects your unique style.
Can I bring my children with me to my appointment?
To ensure a safe and comfortable experience for all our clients, we kindly request that children only accompany you to appointments if they are also scheduled for a service. While we love seeing you and your family at The Right Cut, please understand that our salon may not be child-proofed and isn't always suitable for extended stays. Your cooperation helps us maintain a serene environment where everyone can relax and enjoy their time with us.